1.1QCI’s role under this Agreement is limited to facilitation and coordination of travel and accommodation arrangements for Assessors/Technical Experts deployed for the Healthcare Organization’s assessment(s), hereinafter referred to as the "Entity" in this Agreement. However, this role shall not be construed as assuming any operational or contractual responsibility vis-à-vis third-party vendors engaged for such services.
1.2QCI does not act as a travel service provider, agent, guarantor, or insurer and shall not be responsible for deficiencies attributable to third-party vendors such as airlines, hotels, railways, or transport operators
2.1QCI shall facilitate travel (air/rail/road) and accommodation for Assessors/Technical Experts conducting Entity assessment activities as per eligibility and preference as detailed in Annexure 2
2.2QCI shall book flights/train/bus to ensure Assessors/Technical Experts arrive in the assessment city a day prior to assessment, preferably in the afternoon/evening.
2.3QCI shall book return flights on the assessment day, allowing sufficient time to reach the airport after completion of assessment duration. If suitable flights are unavailable or the location is remote, return flights shall be booked for the next day.
2.4QCI shall book refundable air tickets in Economy Class or, for rail travel, 2nd Class AC tickets.
2.5QCI shall book the tickets, which will be including meals for the Assessor / Technical Expert.
2.6QCI shall book the hotel for Assessor / Technical Expert as per the eligibility criteria approved by QCI. The currently approved criteria are available at Annexure.
2.7QCI shall, to the extent possible, make the stay arrangement near to the assessment venue.
2.8QCI shall make Hotel arrangements including meals (Breakfast & Dinner). In case due to limited flight, the Assessor arrives early, lunch also will be provided and will be charged to the Entity.
2.9QCI shall invoice to the Entity for the expenses towards Travel / lodging & Boarding on actual basis.
2.10QCI shall share the tickets / hotel booking to the Entity for coordination.
3.1Entity will arrange the local travel for Assessor / Technical Expert in the city where assessment is scheduled including to & from Airport pickup / drop & hotel to assessment venue.
3.2In case where local Assessor / Technical Expert is deputed, the taxi for the Assessor / Technical Expert will be arranged by Entity.
3.3Entity will make the arrangements for working lunch during the Assessment days.
3.4Entity shall reimburse QCI for invoiced expenses within 30 days from the invoice date. A late fee of 1% per month shall apply for the payments delayed beyond 30 days.
3.5Entity shall bear the cancellation or modification charges levied by Airlines, hotel or service providers except in the following cases:
a.If QCI request changes or cancellations after bookings have been confirmed.
b.If the assessor’s schedule is altered due to last-minute requests or internal changes by QCI
3.6The Entity shall adhere to the timeline for payment and shall not withhold or set off payments against any claims, dispute or adjustment unless agreed in writing by QCI.
3.7The Entity shall not attempt to influence, directly or indirectly, the Assessor(s) in discharge of their professional duties
3.8All arrangements made by Entity shall be reasonable, non-influencing and compliant with QCI policies.
3.9Any attempt to provide inducement, hospitality beyond norms, or influence the assessment process shall constitute serious non-compliance.
| City Category | Cities | Hotel Rate (per night) (Single Occupancy Rooms) |
|---|---|---|
| A-Class Cities | Mumbai, Delhi, Kolkata, Chennai, Bengaluru, Hyderabad | ₹10,000 + Taxes as applicable |
| B-Class Cities | State Capitals and Other Identified Towns (per QCI’s need) | ₹8,000 + Taxes as applicable |
| C-Class Cities | All Other Cities | ₹6,000 + Taxes as applicable |
Note: For QCI / NABH officials acting as Assessors/Technical Experts, travel and accommodation arrangements shall be made as per their eligibility under QCI Service Rules.